CANDIDATES CARE

TASK #1

GO THROUGH EACH AND EVERY CHAT AND FIND CHATS THAT HAVE A WHITE MESSAGE AS THE LAST ONE, AND IT SEEMS LIKE THE CANDIDATE ANSWERS QUESTIONS OR INDICATES SALARY EXPECTATION

HOW TO DO?

VISUAL EXAMPLE

WHAT TO DO:

1. FIND THE POSITION BY TAKING ITS NUMBER FROM THE CHAT [IF YOU HAVE MORE THAN 1 POSITION NUMBER IN THE WHITE CONTENT MESSAGES, YOU MUST DO THE SAME PROCESS FOR EACH AND EVERY POSITION NUMBER SEPRATLY]

2. FIND THE POSITION BY ITS NUMBER IN THE KNOWLEDGE BASE
3. CHECK IF THE POSITION IS ACTIVE

4. RECOGNIZE HERE WHAT IS YOUR SUB SITUATION AND IMPLEMENT THE STEPS INDICATED THERE

SUB-SITUATION #1: IF THE POSITION IS NOT ACTIVE:

1.1. FIND THE CANDIDATE IN TOPMATCH BASED ON HIS PHONE NUMBER

1.2. INDICATE THE FULL DATE OF TODAY AND PAST THE POSITION NUMBER THE CANDIDATE WAS INTERESTED IN + THE LAST GREEN MESSAGE + ALL THE CONTENT FROM ALL THE WHITE MESSAGES HIS LAST MESSAGE >> HIT THE SAVE BUTTON

1.3. SEND THE CANDIDATE THIS MESSAGE:

בסדר גמור, תודה! נבדוק התאמה מול הלקוח

1.4. ARCHAIVE THE CHAT

SUB-SITUATION #2: IF THE POSITION IS ACTIVE:

2.1. FIND THE CANDIDATE CARD IN TOPMATCH, BASED ON HIS PHONE NUMBER

2.2. WRITE THE FULL DATE OF TODAY IN HIS CANDIDATE CARD AND PAST THIS SENTENCE:

נבדק למשרת XXX

[PAST THE POSITION NUMBER INSTEAD OF THE XXX]

AFTER THAT PAST ALL CANDIDATES MESSAGES FROM THE CHAT [ALL OF THEM FROM THE FIRST TILL THE LAST, NOT ONLY THE LAST ONE]

##VERY IMPORTANT: IF THE CANDIDATE INDICATED MORE THAN ONE POSITION NUMBER, AND MORE THAN ONE OF THESE ARE ACTIVE, YOU MUST WRITE IN TOPMATCH ALL THE POSITIONS NUMBER THAT ARE ACTIVE INSTED OF XXX, NOT ONLY ONE POSITION NUMBER##

2.3. HIT THE SAVE BUTTON

2.4. CREATE A TASK IN HABSTAFF UNDER THE CANDIDATE CARE PROJECT IN COLUMN SUITABLE CANDIDATES >> COPY PAST CANDIDATE NUMBER FROM TOPMATCH AND PAST IT IN THE TITLE OF THE TASK, INDICATE THE START AND THE DUE DATES OF TODAY AND ASIGN THE TASK [ASK YOUR MANAGER TO WHOM]

2.5. send the candidate this MESSAGE:

תודה! נבדוק התאמה מול הלקוח.

3. ARCHIVE THE CHAT

AN IMPORTANT NOTE:

IF YOU GOT NO RESULTS WHEN YOU TRY TO FIND THE CANDIDATE IN TOPMATCH, AND YOU SEE THIS SCREEN

WHAT TO DO:

  1. SEND THE CANDIDATE THIS MESSAGE:

יכול/ה בבקשה לשלוח לי קורות חיים לכאן או למייל: angelica@winjobs.co.il ? משום מה לא מצליחה לאתר אותך במעכ’ שלנו

2. Create a task for yourself in HUBSTAFF, copy-paste the candidate’s phone number in the task title from WhatsApp, and follow up with this task daily until you receive his CV. PLS SEARCH FOR THE CANDIDATE’S CVS DAILY IN THE CHAT AND YOUR EMAIL. ONCE YOU RECEIVE IT, DO THE FOLLOWING

3. SEND CANDIDATE’S CV FROM YOUR WORK EMAIL TO THE EMAIL: cv@winjobs.co.il

4. open the file, copy the email address in his CV, and search for the candidate in Topmatch based on his email. see here in the screenshot how to do this:

IF YOU HAVE TROUBLE FINDING THE CANDIDATE BASED ON HIS FULL EMAIL AS WELL, SEARCH BASED ON THE LETTERS IN THE EMAIL ADDRESS WITHOUT THE INFORMATION FROM THE @ SIGN. FOR EXAMPLE, IF THE CANDIDATE’S EMAIL IS ROEE.SHALOM@GMAIL.COM, SEARCH ONLY BASED ON ROEE.SHALOM

4. once the candidate is found in Topmatch, implement your steps in SUB-SITUATION #2 FROM STEP 2.2, but additionally to the candidate’s phone number, be sure you indicate his email address in the task you create for your colleague so they can find his in Topmatch

5. IF AT LEAST ONE DAY HAS PASSED AND THERE IS NO RESPONSE FROM THE CANDIDATE NOT IN THE CHAT AND NOT IN THE EMAIL, PLS SEND THEM THIS MESSAGE

היי, יכול/ה בבקשה לשלוח לי קורות חיים, כדי שאנסה לאתר אותך בדרך אחרת במעכ’?

WHAT TO DO IN CASE YOU RECEIVE A CV FROM THE CANDIDATE, YOU SEND IT TO THE SERVER EMAIL, BUT STILL CAN’T FIND THE CANDIDATE BASED ON HIS PHONE NUMBER OR EMAIL ADDRESS IN TOPMATCH:

  1. Please choose whether you are dealing with a PDF or image file. Watch the suitable instructions in the videos here

IF THE CV IS AN IMAGE FILE, HERE ARE YOUR INSTRUCTIONS

IF THE CV IS A PDF FILE, HERE ARE YOUR INSTRUCTIONS

2. be sure to write the candidate’s phone number without the “-” sign between the digits in the candidate’s phone number, once editing his cv manually

3. after sending his cv to the server email, search for the candidate in Topmatch based on his phone number (the last 7 digits) and if he doesn’t come up, clear cookies and search for him base on his email address

TASK #2

GO THROUGH ALL THE CHATS AND FIND CHATS THAT THEIR LAST MESSAGE IS A WHITE ONE, AND ITS TRANSLATION IS A “YES” OR “RELEVANT” OR SOME EQUIVALENT MEANING

RECOGNIZE THE RIGHT SUB SITUATION:

SUB-SITUATION 1: BEFORE THAT CANDIDATE MESSAGE THAT HE ANSERES YOU HAVE A POSITION DESCRIPTION IN THE GREEN MESSAGE, AND THE CANDIDATE DIDN’T ANSWERED ANY QUESTIONS HE ASKED, BUT JUST WROTE “YES” OR AQVIVALENT

WHAT TO DO?

  1. COPY AND PAST THIS MESSAGE TO THE CANDIDATE:

תוכל/י בבקשה לענות לי עת השאלות הבאות כדי שאוכל לבצע בדיקה מול הגיוס?:

2. NOW COPY ONLY THE QUESTION FROM THE GREEN MESSAGE [LOOK FOR THE NUMBERS], IF THERE IS A ‘READ MOR, BE SURE FIRST OF ALL TO CLICK ON IT’

3. PAST ALL THE QUESTIONS FROM THE GREEN MESSAGE IMIDIATLY AFTER THE SENTENCE IN HEBREW

4. HIT SEND MESSAGE BUTTON

A VISUAL EXAMPLE

SUB-SITUATION 2: BEFORE THAT CANDIDATE MESSAGE THAT HE ANSERES YOU HAVE MORE THAN ONE POSITION NUMBER WITHIN THE GREEN MESSAGE LIKE IN THIS SCREENSHOT

VISUAL EXAMPLE

WHAT TO DO

SEND THE CANDIDATE THIS MESSAGE:

מה המספר משרה שתרצה/י לקבל עליה פרטים?

TASK #3

GO THROUGH ALL CHATS AND SEARCH FOR CHATS WITH THE LAST WHITE MESSAGE WHICH CONTENT IS POSITION OR POSITIONS NUMBER/S

HOW TO DO?

A VISUAL EXAMPLE:

WHAT TO DO?

IF THE CANDIDATE MENTIONED MORE THAN ONE POSITION NUMBER, IMPLEMENT THIS SAME PROCESS FOR EVRY ONE OF THE POSITION NUMBERS HE MENTIONED

  1. FIND THIS POSITION IN THE KNOWLEDGEBASE
  2. CHECK IF THIS POSITION IS ACTIVE
  3. RECOGNIZE YOUR SUB SITUATION: LOOK AT THE BLUE FORMS

SUB-SITUATION 1: THE POSITION HE MENTIONED IS ACTIVE:

WHAT TO DO?

  1. SCROL DOWN TO POSITION INFO
  2. COPY THE PARAGRAPH OF THE POSITION INFO AND SEND IT TO THE APPLICANT

SUB-SITUATION 2: THE POSITION HE MENTIONED IS NOT ACTIVE

BE AWARE THAT IF THE CANDIDATE REFERS TO MORE THAN ONE POSITION NUMBER, AT LEAST ONE OF THESE POSITIONS IS ACTIVE, YOU HAVE TO GO WITH SUB-SITUATION 1

WHAT TO DO?

  1. SEND HIM HIS MESSAGE: בדקתי עכשיו, לצערי המשרה הזאת בשלבי סגירה. יש אולי משרה נוספת מהרשימה מעלה שיכולה להתאים?
  2. ARCHIVE THE CHAT

TASK #4

GO THROUGH ALL THE CHATS AND FIND CHATS THAT THE LAST MESSAGE IN THEM IS GREEN; AT THE BEGINNING OF THE LAST MESSAGE, THERE IS A POSITION NUMBER

HOW TO DO?

A VISUAL EXAMPLE:

WHAT TO DO?

  1. BE SURE THAT AT LEAST 1 DAY PASS FROM THE GREEN MESSAGE
  2. SEND THE CANDIDATE THIS MESSAGE:

אז מה את/ה אומר/ת? המשרה יכולה להתאים לך? תרצה/י שנתקם?

3. IMMEDIATELY AFTER THAT COPY AND PASTE THIS SENTENCE:

שולחת לך שוב את פרטי המשרה, במידה ומעוניין בבקשה תשיב/י לי על השאלות:

4. AFTER THAT SENTENCE COPY PAST THE FIRST GREEN MESSAGE BENEATH THIS SENTENCE [IF THERE IS A READ MORE, FIRST CLICK ON IT AND THEN COPY THE GREEN MESSAGE]

5. HIT THE SEND BUTTON TO SEND THE CANDIDATE THE MESSAGE

TASK #5

GO THROUGH ALL THE CHATS AND FIND CHATS THAT THE LAST MESSAGE IS GREEN, AND IT IS A VOICE MESSAGE. BE SURE THAT AT LEAST ONE DAY PASS FROM THE VOICE MESSAGE DATE

HOW TO DO?

A VISUAL EXAMPLE

WHAT TO DO?

  1. CHECK THAT AT LEAST ONE DAY HAS PASSED FROM THE GREEN VOICE MESSAGE
  2. SEND THE CANDIDATE THIS MESSAGE:

אז מה את/ה אומר/ת? המשרה יכולה להתאים לך? תרצה/י שנתקם?

3. IMIDIATLY AFTER THA COPY PASTE THIS SENTENCE:

שולחת לך שוב את פרטי המשרה, במידה ומעוניין בבקשה תשיב/י לי על השאלות:

4. AFTER THAT SENTENCE, COPY PAST THE FIRST GREEN MESSAGE BENEATH THIS SENTENCE [IF THERE IS A READ MORE, FIRST CLICK ON IT AND THEN COPY THE GREEN MESSAGE]

5. HIT THE SEND BUTTON TO SEND THE CANDIDATE THE MESSAGE

TASK #6

GO THROUGH ALL THE CHATS AND FIND CHATS. THE LAST MESSAGE IN THEM IS WHITE, AND PREVIOUSLY, THERE WAS A GREEN MESSAGE WITH POSITION INFORMATION, AND THE TRANSLATION OF THE WHITE MESSAGE IS: “I NEED TO THINK ABOUT IT” OR SOME EQUIVALENT MEANING. BE SURE THAT AT LEAST ONE DAY PASS FROM THE LAST MESSAGE

HOW TO DO?

A VISUAL EXAMPLE:

WHAT TO DO?

  1. TRANSLATE THE WHITE CHAT AND BE SURE THAT THE MEANING OF IT IS “I NEED TO THINK ABOUT IT” OR SOME EQUIVALENT MEANING
  2. SEND THE CANDIDATE THIS MESSAGE:

אז מה את/ה אומר/ת? המשרה יכולה להתאים לך? תרצה/י שנתקם?

3. IMMEDIATELY AFTER THAT COPY AND PASTE THIS SENTENCE:

שולחת לך שוב את פרטי המשרה, במידה ומעוניין בבקשה תשיב/י לי על השאלות:

4. AFTER THAT SENTENCE, COPY PAST THE FIRST GREEN MESSAGE BENEATH THIS SENTENCE [IF THERE IS A READ MORE, FIRST CLICK ON IT AND THEN COPY THE GREEN MESSAGE]

5. HIT THE SEND BUTTON TO SEND THE CANDIDATE THE MESSAGE

TASK #7

GO THROUGH ALL THE CHATS AND FIND CHATS THAT THEIR LAST MESSAGE IS A WHITE ONE AND ITS TRANSLATION IS SOMETHING LIKE, What exactly is this about?
OR
What jobs are we talking about?

WHAT TO DO?

  1. COPY AND PAST THIS SENTNCE: היי שלחתי לך פרטים בהודעה הקודמת, שולחת שוב, בבקשה:
  2. AFTER THIS SENTENCE, COPY THE CONTENT OF THE VERY FIRST GREEN MESSAGE WITHOUT THE FIRST SENTENCE [IF IT HAS A READ MORE, BEFORE COMPLETING IT, CLICK ON READ MORE AND THEN COPY IT]
  3. SEND IT TO THE CANDIDATE

TASK #8

GO THROUGH EACH AND EVERY MESSAGE FROM THE VERY BOTTOM TOWARDS THE TOP, AND EACH CHAT THAT YOU SEE THAT HAS ONLY ONE GREEN MESSAGE WITHOUT ANY WHITE MESSAGES [BE SURE THAT AT LEAST ONE DAY PASSES FROM THIS FIRST MESSAGE], SEND HIM THIS MESSAGE :

היי, רלוונטי? את/ה מחפש/ת כרגע עבודה?

HOW TO DO?

A VISUAL EXAMPLE:

TASK #9

GO THROUGH ALL MESSAGES AND RECOGNIZE CHATS WITH ONLY TWO GREEN MESSAGES [NO WHITE MESSAGES AT ALL]. BE SURE THAT AT LEAST 2 DAYS HAVE PASSED FROM THE LAST GREEN MESSAGE

HOW TO DO?

A VISUAL EXAMPLE:

WHAT TO DO?

1. GO TO TOPMATCH >> SEARCH FOR THE CANDIDATE BY HIS PHONE NUMBER
2. IN CANDIDATE CARD >>WRITE THE FULL DATE OF TODAY >> COPY PAST THIS SENTENCE:


נשלחו 2 הודעות- לא הגיב לאף אחת מהן. צריך לבצע ניסיון טלפוני ולבדוק איתו איזו משרה יכולה להתאים לו מהרשימה הבאה:



AFTER THIS PARAGRAPH, PAST THE FIRST MESSAGE THAT WAS SENT TO HIM FROM US

HIT THE SAVE BUTTON IN TOPMATCH .3

4. CREATE A TASK FOR YOUR COLLEGE [ASK YOUR MANAGER FOR HIS NAME] >> IN CANDIDATE CARE PROJECT >> UNDER COLUMN CANDIDATE FOR PHONE CHECK, INDICATE IN THE TITLE OF THE TASK, THE APPLICANT CARD NUMBER FROM TOPMATCH, SET THE START AND THE DUE DATES FOR TODAY

5. ARCHIVE THE CHAT

——————————————————————————————————————————————————————————————

AN IMPORTANT NOTE:

IF YOU ARE NOT ABLE TO FIND THE CANDIDATE IN TOPMATCH, IMPLEMENT THESE STEPS:

1. CREATE A TASK FOR YOUR COLLEGE [ASK YOUR MANAGER FOR HIS NAME] >> IN CANDIDATE CARE PROJECT >> UNDER COLUMN CANDIDATE FOR PHONE CHECK, INDICATE IN THE TITLE OF THE TASK THE APPLICANT’S PHONE NUMBER FROM WHATSAPP, SET THE START AND THE DUE DATES FOR TODAY

2. IN THE TASK DESCRIPTION COPY-PAST THIS SENTENCE:

לא ניתן למצוא את המועמד בטופ לפי מס’ הטלפון הזה, ככל הנראה החליף מספר טלפון וזאת הסיבה. צריך לבדוק בשיחה טלפונית אם מחפש עבודה ובאיזה תחום ולבדקש תוך כדי שיחה מס’ טלפון קודם/ חדש או כתובת מייל ולפיהם לנסות לאתרו.

AFTER THIS PARAGRAPH, PAST THE FIRST MESSAGE THAT WAS SENT TO HIM FROM US

3. ARCHIVE THE CHAT

TASK #10

GO THROUGH ALL THE CHATS AND FIND CHATS WITH LAST MESSAGE IN GREEN, AND BEFORE THAT MESSAGE, THERE IS AN ADDITIONAL GREEN MESSAGE WITH POSITION INFORMATION. BE SURE THAT AT LEAST ONE DAY PASS FROM THE LAST MESSAGE

HOW TO DO?

FOR EXAMPLE:

WHAT TO DO?

1. TRANSLATE THE LAST GREEN MESSAGE, AND BE SURE THAT THE ENGLISH TRANSLATION OF IT IS:

So what do you say? Could the job suit you? Would you like us to move forward?

2. FIND CANDIDATE IN TOPMATCH BASED ON HIS PHONE NUMBER

3. IN CANDIDATE CARD WRITE THE FULL DATE OF TODAY, AFTER THAT COPY AND PAST THIS SENTENSE:

נמסרו למועמד פרטים על משרה XXX, YYY מאז לא מגיב להודעות בווצאפ. צריך לברר טלפונית האם המשרות מתאימות לו ואם כן, להעביר אותו את הצקליסט למשרה/ות הללו. אם עובר צקליטס באופן מלא, לשלוח ללקוח

[BE SURE YOU PASTE INSTEAD OF XXX AND YYY POSITIONS NUMBERS THAT ARE WRITTEN IN THE CHAT WITH HIM]

4. HIT THE SAVE BUTTON

5. ON HUBSTAF, OPEN A NEW TASK UNDER CANDIDATE CARE PROJECT IN COLUMN CANDIDATES FOR PHONE CHECK, PAST CANDIDATE CODE FROM TOPMUCH INTO THE TASK TITLE, ASSIGN THE TASK TO YOUR COLEAGE [ASK YOUR MANAGER FOR HIS NAME], INDICATE THE START AND DUE DATE AS THE DATE OF TODAY

6. ARCHIVE THE CHAT

TASK #11

GO THROUGH ALL THE CHATS AND FIND CHATS THAT THEIR LAST MESSAGE IS A WHITE ONE, AND IT IS A VOICE MESSAGE

WHAT TO DO?

  1. CLICK RIGHT-CLICK WITH THE MOUSE ON THE CANDIDATE’S VOICE MESSAGE THEN SAVE IT AS
  2. FIND THE CANDIDATE IN TOPMATCH BASED ON HIS PHONE NUMBER, WRITE THE FULL DATE OF TODAY, THEN COPY PAST THE GREEN MESSAGE SENT BY US AND HIT THE SAVE BUTTON
  3. CREATE A TASK IN THE CANDIDATE CARE PROJECT UNDER THE CANDIDATE FOR PHONE CHECK COLUMN, PAST CANDIDATE NUMBER FROM TOPMATCH AS THE TITLE OF THE TASK, AND UPLOAD THE VOICE MESSAGE THAT YOU HAVE SAVED
  4. IN THE TASK, INDICATE THE DATE OF TODAY AND THE START AND THE DUE DATES OF THE TASK AND ASSIGN THE TASK TO YOUR COLLEGE [ASK YOUR MANAGER FOR HIS NAME]
  5. ARCHIVE THE CHAT

TASK #12

GO THROUGH ALL THE CHATS AND FIND CHATS THAT THEIR LAST MESSAGE IS A WHITE ONE, AND IT HAS A FILE ATTACHED TO IT

WHAT TO DO?

  1. DOWNLOAD THE CV
  2. CHECK IF IT IS A DOC OR A PDF FILE GO AHEAD AND SEND IT FROM YOUR WORKING EMAIL TO THE SERVER MAIL: CV@WINJOBS.CO.IL

IF IT IS AN IMAGE FILE, DOWNLOAD IT AND CONVERT IT TO A DOC FILE VIA THE SOFTWARE IN THIS LINK: https://mayadf123.blogspot.com/

AFTER CONVERTING TO DOC FILE, ADD THE CANDIDATE FULL PHONE NUMBER FROM WHATSAPP, THEN SAVE IT, AND AFTER THAT, SEND IT FROM YOUR WORKING EMAIL TO THE SERVER MAIL: CV@WINJOBS.CO.IL

ARCHIVE THE CHAT.3

TASK #13

GO THROUGH ALL THE CHATS AND FIND CHATS THAT THEIR LAST MESSAGE IS A WHITE ONE, AND ITS TRANSLATION IS SOMETHING LIKE: IS “CALL ME” OR “I DON’T WANT TO SPEAK WITH A BOT” OR SOME EQUIVALENT MEANING

WHAT TO DO?

1. GO TO TOPMATCH >> SEARCH FOR THE CANDIDATE BY HIS PHONE NUMBER
2. IN CANDIDATE CARD >>WRITE THE FULL DATE OF TODAY >> COPY PAST THIS SENTENCE:

לא מגיב לווצאפים, צריך לבצע בדיקה טלפונית אם אחת או יותר מהמשרות הבאות יכולות להתאים לו:

NOW COPY PAST THE FIRST MESSAGE THAT WAS SENT BY US TO THE CANDIDATE

3. HIT THE SAVE BUTTON

4. CREATE A TASK FOR YOUR COLLAGE [ASK YOUR MANAGER FOR HIS NAME] IN HUBSTAFF >> IN CANDIDATE CARE PROJECT >> UNDER COLUMN CANDIDATE FOR PHONE CHECK, INDICATE IN THE TITLE OF THE TASK THE CANDIDATE CARD NUMBER FROM TOPMATCH, INDICATE THE START AND DUE DATES FOR TODAY

5. ARCHIVE THE CHAT